Shipping, Cancellation, & Return Policy
All orders over $49 receive FREE SHIPPING in the US and for APOs including Hawaii and Puerto Rico. Some products due to weight restrictions may have a handling fee.
We strongly advise that you purchase insurance while checking out. All packages are mailed USPS.
- GreenPath Baby is not liable for any lost packages - we strongly recommend you purchase insurance.
- If an item ships directly from the manufacturer there may be some delays, we will contact you throughout the process so that you know the exact status of your order.
- Do you live in the West Palm Beach area? FREE in-store pick-up is available at our store location at 11701 Lake Victoria Gardens Ave, Suite 7108, Palm Beach Gardens, FL 33410. Please make sure to contact us at (561) 877-1LUV/(561) 877-1588 for store hours and availability. Choose "Free Local Pick-Up" upon delivery. Please note that you must have a Florida zip code to see the "Free Local Pick-Up" option.
GreenPath Baby is happy to announce FREE first-class/standard shipping on all orders of $49 or more within the contiguous United States as well as to APO/FPO. We also ship to US Territories, Alaska, and Hawaii. We also ship priority to Puerto Rico.
- All packages are shipped with a tracking number.
- Items such as woven wraps or ring slings may be shipped with a signature required upon receipt.
- Orders $250+ will be shipped with signature required upon receipt.
- Please note that with standard shipping, your order can take up to 7-10 business days to arrive.
At GreenPath Baby we want to make sure you receive your orders fast! We ship within 24-48hrs (Mon-Fri), and because of this, it is very hard to cancel your order once it is placed, please make sure to look over everything before submitting your order.
While not a requirement, we strongly recommend adding insurance to your package (this is an option in the checkout/shipping page). Once your package has been shipped it is our of our hands.
- Package Insurance covers only lost or damaged packages. If your package is insured or sent via priority mail and is stolen or missing from your mailbox you will have to file a police report and contact us immediatly for further instructions.
- Please note that once your package is maked as "delivered" by USPS/UPS/FedEx, GreenPath Baby is no longer responsible. If you find your package missing after being maked as delivered please make sure to contact your mail carrier, your local post office for further instructions.
Shipping Times and Costs
|Standard/First Class Shipping||$1-48||$5.00||2-7 Business Days|
|Standard/Priority||$49+||FREE||2-7 Business Days|
|Signature Tracking (wraps and carriers)||$125+||FREE||2-5 Business Days|
Unfortunately, once an order is placed it goes to our fulfillment department and it cannot be cancelled. We process your order within 24hrs so it is not possible to cancel your order because it moves immediately to our shipping department. Tula carriers, Tula Bundles, BumGenius, Exclusives, and Limited Edition diapers and baby carriers are not able to be cancelled. Special orders may not be cancelled. Pre-Orders cannot be cancelled.
If for some reason the item you ordered needs to be returned, please keep reading below.
At GreenPath Baby your satisfaction is our primary concern, if for some reason you are not happy with your purchase, you may return it, please see our policies below.
UPDATE: 9/11/16. Trunk show purchases may NOT be returned for any reason.
Instructions For All Returns
- Return requests must be made within 7 days of purchased date (for in-store customers) or within 7 days of received date for online orders. (Received date means the date the item was marked as "delivered" to the shipping address you provided.
- All returns must be post marked within the 7 days of your received/delivered date.
- We can only guarantee the return of new, unused, unwashed items in their original condition. Original condition means free of any odor, smoke, perfume, lint, pet hair, etc. Items must include original tags and packaging (if applicable).
- All carrier returns will incur a 15% restocking fee. Includes Tula, Lillebaby, Yaro, Girasol, and Fidella brands.
- There are NO returns on Jujube items. If your item is defective you may contact us for replacement.
- If a coupon code was used for a discount or for free merchandise and your order falls below the minimum dollar threshold required to receive the free merchandise, the free merchandise must be returned unwashed/unused in original packaging or the value of the free merchandise will be deducted from your refund. If a discount was used, it will also be deducted from your refunded amount. If your order was shipped with free shipping, the original shipping costs will be deducted from all returns processed for a refund. Returns for store credit will not incur a deduction for the original shipping costs.
- You must contact a GreenPath Baby employee to obtain a Return Authorization Number prior to returning your merchandise if you are not a local or in-store customer. You may do so by contacting us via phone, (561) 877-1LUV or by emailing firstname.lastname@example.org. Please note that we are available by phone to assist you M-F 9:30-5pm but may have to call you back if we are in store helping other customers. We do our very best to return your call within 24hrs or less.
- Please note that Return shipping costs are the sole responsibility of the buyer. We highly recommend that you purchase package insurance and tracking/delivery confirmation to ensure that your package is delivered to us. GreenPath Baby is not responsible for lost, damaged, or undelivered packages.
- Once we receive your package and all returned items are in returnable condition, we will issue you back your funds in the same method used to pay for your order.
- Processing of a refund may take up to 7 business days.
- Trunk Show Merchandise may NOT be returned. No exceptions. UPDATED 9/11/16.
Due to the very personal nature of some of the products we sell, and for safety of our customers, the following type of products may not be returned for any reason:
- Menstrual Cups
- Creams, lotions, salves, soaps, body wash, sunscreen, lanolin, nursing products.
- All Laundry Detergent.
- Nail polish, skin care, conditioner, shampoos, body oils, and other products that may be contaminated upon opening a product.
- Final Sale, Seconds, or clearance items cannot be returned or exchanged.
We want you to be confident that when you purchase an item from GreenPath Baby it has never been opened, returned, or used by another customer.